Corporate responsibility

Building for tomorrow

At Zurich, we have long recognized that we are living in a world of unprecedented globalization, interdependence and change. Understanding the risks and opportunities posed by issues such as climate change, demographic change, resource scarcity, access to financial services and poverty, and creating adequate responses to help our stakeholders face these challenges, is at the heart of all we do. It is our belief that a responsible company is one which is committed to creating sustainable value for all its stakeholders - customers, employees, shareholders, and the society of which we are an integral part.

Corporate responsibility is an element of good management and a hallmark of the way Zurich does business. Through our core business practices, our products and services, and our engagement with communities in which we live and work, we proactively address material social, environmental and governance issues. We engage our key stakeholders to fully understand the materiality of corporate responsibility issues to Zurich and prioritize issues based on the potential impact on the business, level of societal concern and our ability to influence the issue and make a difference.

All our efforts are united by our code of conduct, the Zurich Basics. It is the backbone of what we do and sets the framework for how we deliver on our business goals. Our basic values of integrity, sustainability, customer centricity, excellence and teamwork guide our actions, and we expect all our employees to live up to them in both letter and spirit. Each one of us has to play a role in addressing important and relevant economic, environmental and social issues in our day-to-day business.